Get in Touch
Get in Touch
with us
with us
Contact our support team and with any questions or queries you may have.
Contact our support team and with any questions or queries you may have.
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Your Questions, Answered
Your Questions, Answered
Your Questions, Answered
Helping you understand our process and offerings.
What should I do if a cleaner accidentally damages something?
If something is accidentally damaged during the clean, please let us know as soon as possible. We’ll review the issue, take responsibility where appropriate, and arrange a repair or replacement. Our team follows strict care and handling procedures, but if an incident happens, we’re committed to resolving it quickly and professionally.
Are your cleaning teams trained and supervised?
Yes. All our cleaners receive professional training in safety, equipment use, and cleaning standards before working on any job. Our team leaders regularly supervise onsite performance, conduct quality checks, and provide ongoing coaching to ensure consistent, high-quality results for every clean.
Can your team come to my place and provide a quote?
Yes, absolutely. We can arrange an on-site visit to assess your space and provide an accurate, obligation-free quote. This allows us to understand your cleaning needs and offer the most suitable service recommendation.
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule your booking. We simply ask for at least 48 hours’ notice so we can adjust our schedule and assign our cleaners accordingly.
Are your cleaners insured and background checked?
Yes! All our cleaners are fully insured, police-checked, and professionally trained, so you can have peace of mind knowing your property is in safe hands.
Do I need to be home during the cleaning?
Not necessarily. Many clients prefer to leave the property while our team works. As long as we have secure access to your home or business, we can complete the clean without you being present. If you’d like to stay onsite, that’s completely fine as well—we’re happy to work around you.
What should I do if a cleaner accidentally damages something?
If something is accidentally damaged during the clean, please let us know as soon as possible. We’ll review the issue, take responsibility where appropriate, and arrange a repair or replacement. Our team follows strict care and handling procedures, but if an incident happens, we’re committed to resolving it quickly and professionally.
Are your cleaning teams trained and supervised?
Yes. All our cleaners receive professional training in safety, equipment use, and cleaning standards before working on any job. Our team leaders regularly supervise onsite performance, conduct quality checks, and provide ongoing coaching to ensure consistent, high-quality results for every clean.
Can your team come to my place and provide a quote?
Yes, absolutely. We can arrange an on-site visit to assess your space and provide an accurate, obligation-free quote. This allows us to understand your cleaning needs and offer the most suitable service recommendation.
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule your booking. We simply ask for at least 48 hours’ notice so we can adjust our schedule and assign our cleaners accordingly.
Are your cleaners insured and background checked?
Yes! All our cleaners are fully insured, police-checked, and professionally trained, so you can have peace of mind knowing your property is in safe hands.
Do I need to be home during the cleaning?
Not necessarily. Many clients prefer to leave the property while our team works. As long as we have secure access to your home or business, we can complete the clean without you being present. If you’d like to stay onsite, that’s completely fine as well—we’re happy to work around you.
What should I do if a cleaner accidentally damages something?
If something is accidentally damaged during the clean, please let us know as soon as possible. We’ll review the issue, take responsibility where appropriate, and arrange a repair or replacement. Our team follows strict care and handling procedures, but if an incident happens, we’re committed to resolving it quickly and professionally.
Are your cleaning teams trained and supervised?
Yes. All our cleaners receive professional training in safety, equipment use, and cleaning standards before working on any job. Our team leaders regularly supervise onsite performance, conduct quality checks, and provide ongoing coaching to ensure consistent, high-quality results for every clean.
Can your team come to my place and provide a quote?
Yes, absolutely. We can arrange an on-site visit to assess your space and provide an accurate, obligation-free quote. This allows us to understand your cleaning needs and offer the most suitable service recommendation.
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule your booking. We simply ask for at least 48 hours’ notice so we can adjust our schedule and assign our cleaners accordingly.
Are your cleaners insured and background checked?
Yes! All our cleaners are fully insured, police-checked, and professionally trained, so you can have peace of mind knowing your property is in safe hands.
Do I need to be home during the cleaning?
Not necessarily. Many clients prefer to leave the property while our team works. As long as we have secure access to your home or business, we can complete the clean without you being present. If you’d like to stay onsite, that’s completely fine as well—we’re happy to work around you.
